Effective date: 15 October 2026
Last updated: 15 October 2026
1. About these terms
These Terms of Use (“Terms”) apply to your use of https://multisportcoaching.co.za (the “Site”) and to the coaching, training plans and other products and services we offer (the “Services”). By using the Site, buying from our shop or being coached by us, you agree to these Terms. If you do not agree, please do not use the Site or Services.
These Terms should be read with our Privacy Policy, our Refund and Returns Policy and our Disclaimer.
2. Who we are
The Site and Services are provided by:
- Name: MULTISPORTCOACHING CO. (trading as MultiSportCoaching)
- Registration number: 2018-000828371
- Physical address (and address for legal notices): 44 North Road, Johannesburg, Gauteng, 2128, South Africa
- Email: info@multisportcoaching.co.za
- WhatsApp / phone: +27 68 927 9082
- Website: https://multisportcoaching.co.za
This information is provided in line with section 43 of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”).
3. Who may use the Site and Services
You must be 18 or older to buy from us or to be coached by us. Athletes under 18 may only be coached with the written consent of a parent or legal guardian, who accepts these Terms on their behalf.
4. Our Services
We offer:
- Individualised online coaching – personalised training programmes delivered and reviewed online (mainly through TrainingPeaks), with feedback by email or WhatsApp, sold as monthly subscriptions (month-to-month, 3-month and 6-month options);
- Training plans and digital downloads – ready-made plans for triathlon, duathlon, running, cycling, swimming and mountain biking;
- Memberships and clubs – such as the Open Water Swimming Club;
- Free resources – articles, calculators, performance tests and the free 3-minute assessment.
Coaching is delivered online. We do not guarantee any particular result, race time or performance improvement, which depend on many factors outside our control, including how consistently you follow the programme.
5. Health and safety disclaimer
Endurance training carries a risk of injury, illness and, in rare cases, death. By using our Services you confirm that:
- you will get medical clearance from a doctor before starting any training programme, especially if you have, or may have, a medical condition, are pregnant, are returning from injury or illness, or are over 35 and new to endurance training;
- you will tell us about any injury, illness or medical condition that may affect your training;
- you will stop training and get medical help if you feel pain, dizziness, chest discomfort, shortness of breath or any other warning sign;
- you train at your own risk and are responsible for your own safety, equipment, and for obeying traffic, open-water and venue rules.
We are coaches, not medical professionals. Nothing on the Site or in our Services is medical, physiotherapy or nutritional advice. See our Disclaimer for more.
6. Buying from us
Prices. Prices are shown on the Site in US dollars (USD) and include any applicable taxes. MULTISPORTCOACHING CO. is not registered for VAT, so no VAT is charged. Your bank or PayPal may apply currency conversion or foreign transaction fees.
Placing an order. Orders are placed through our WooCommerce shop. Your order is an offer to buy; a contract is formed when we confirm your order by email. We may refuse or cancel an order (with a full refund) if a product is unavailable or a price was shown in error.
Payment. Payments are processed securely by PayPal. We never see or store your full card or bank details.
Delivery. Digital downloads are sent to you by email as a download link as soon as your payment is made. Coaching can start within 1 day of onboarding. To start, you complete our onboarding questionnaire and link your own TrainingPeaks account to our coaching account using the link we provide (connect to our TrainingPeaks coaching account). We then upload a standard Test Week (benchmark testing) and one extra base training week to your TrainingPeaks profile.
7. Coaching subscriptions
- Billing. Coaching subscriptions are billed in advance at the rate shown when you sign up, each month for the duration you chose, through PayPal. Each payment is made by you; we do not take automatic recurring payments.
- Renewal. Plans do not renew automatically. Before your plan ends, we will email you a reminder that it is up for renewal, and you can renew it by making a new payment.
- Price changes. We will give you at least 30 days’ notice by email before any price increase applies to your subscription.
- Cancelling. You can cancel at any time by emailing info@multisportcoaching.co.za. Your coaching continues until the end of the period you have already paid for.
- Pausing 3- and 6-month plans. 3-month and 6-month plans are not cancelled before the end of the term, but you can pause them by giving us 14 days’ notice by email. A plan can be paused for up to 3 months in total, and the remaining weeks are added on when you resume.
- Free trials. From time to time we may offer a free trial (for example, a 4-week free trial of coaching). Any trial terms, including what happens when the trial ends, will be shown when you sign up. A trial never turns into a paid plan automatically.
8. Refunds
Refunds are handled under our Refund and Returns Policy, which forms part of these Terms. Nothing in these Terms or that policy limits any right you have under the Consumer Protection Act 68 of 2008 or ECTA.
Cooling-off. Under section 44 of ECTA you may cancel an online purchase within 7 days of the transaction (or of receiving goods) without reason. This right does not apply to services that have begun with your consent before the 7 days end, or to digital content downloaded or accessed with your consent (section 42(2) of ECTA).
9. Your account
If you create an account, you are responsible for keeping your password confidential and for all activity on your account. Tell us immediately if you think someone has used your account without permission.
10. Acceptable use
You agree not to:
- copy, resell, share or distribute our training plans, programmes or other content, except for your own personal use;
- use the Site for anything unlawful, harmful, fraudulent or abusive;
- try to gain unauthorised access to the Site, other accounts or our systems, or introduce viruses or malicious code;
- scrape, copy or harvest content or data from the Site by automated means.
We may suspend or end your access if you break these Terms.
11. Intellectual property
All content on the Site and in our Services – including text, training plans, workouts, calculators, images, logos and videos – belongs to MULTISPORTCOACHING CO. or its licensors and is protected by copyright and trade mark law. When you buy a plan or coaching, you receive a personal, non-transferable licence to use it for your own training only.
If you believe content on the Site infringes your copyright, email info@multisportcoaching.co.za with details of the work, where it appears on the Site and your contact details. We will investigate and remove infringing material where appropriate.
12. Links to other websites
The Site links to third-party websites and services (such as TrainingPeaks, PayPal, Tally, WhatsApp and Instagram). We are not responsible for their content, availability or privacy practices, and your use of them is subject to their own terms.
13. Limitation of liability
To the fullest extent allowed by South African law, including the Consumer Protection Act:
- the Site and free resources are provided “as is”, without any warranty that they will be uninterrupted or error-free;
- we are not liable for any injury, illness, loss or damage arising from your training or from following any programme, except where caused by our gross negligence or wilful misconduct;
- we are not liable for indirect or consequential loss, such as loss of income or race entry fees;
- our total liability to you for any claim is limited to the amount you paid us in the 6 months before the claim arose.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the Consumer Protection Act or other applicable law.
14. Indemnity
You indemnify MULTISPORTCOACHING CO. against claims, losses and costs arising from your breach of these Terms or your misuse of the Site or Services, except where caused by our own negligence.
15. Privacy
We handle your personal information, including health and training information, in line with our Privacy Policy and the Protection of Personal Information Act 4 of 2013 (POPIA).
16. Changes to these Terms
We may update these Terms from time to time. The latest version will always be on this page with its effective date. If we make a material change that affects your current subscription, we will tell you by email before it applies. Continuing to use the Site or Services after a change means you accept the updated Terms.
17. Governing law and disputes
These Terms are governed by the laws of the Republic of South Africa. If a dispute arises, please contact us first so we can try to resolve it informally. If it cannot be resolved, it may be referred to the Magistrate’s Court in Johannesburg, Gauteng, South Africa, and you and we agree to the jurisdiction of that court. This does not affect your right to complain to the National Consumer Commission or another consumer protection body.
18. General
- If any part of these Terms is found invalid, the rest remains in force.
- If we don’t enforce a right immediately, we have not waived it.
- These Terms, together with the policies referred to in them, are the whole agreement between you and us about the Site and Services.
- Legal notices to us must be sent to the physical address in section 2, with a copy to info@multisportcoaching.co.za.
19. Contact us
MULTISPORTCOACHING CO. (Reg. no. 2018-000828371)
44 North Road, Johannesburg, Gauteng, 2128, South Africa
Email: info@multisportcoaching.co.za
WhatsApp: +27 68 927 9082