Who we are

Our website address is https://multisportcoaching.co.za.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

1. Collecting personal information
1.1 We may collect, store and use the following kinds of personal information:
(a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths). This information is held solely to optimise the performance of the website for your use.
(b) Information that you provide to us when registering with our website and completing your profile on our website (including your name, email address, login password and profile pictures). This information is held for the functional operation of the website.
(c) Information that you provide to us for the purpose of subscribing to our email notifications and/or blogs and newsletters (including your name and email address).
(d) Information that you provide to us when using the services on our website or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use). This information is held to optimise the performance of the website and guide the development of new features.
(e) Information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number and email address; we do not, however, store payment card details). This information is held for the recording, processing, fulfilment and tracking of your order.
(f) Information that you provide us relating to your athletic performance, fitness, health and recording of your training sessions. This information is held for the effective operation of the website and provides coaching advice to improve your athletic ability.
(g) Information that you post to our website for publication on the internet.
(h) The information contained in or relating to any communications that you send to us or send through our website (including the communication content and metadata associated with the communication).

1.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

2. Using personal information
2.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
2.2 We may use your personal information to:
(a) administer our website and business;
(b) personalise our website for you;
(c) send you goods purchased through our website;
(d) supply to you services purchased through our website;
(e) send statements, invoices and payment reminders to you, and collect payments from you;
(f) send you non-marketing commercial communications;
(g) send you email notifications that you have specifically requested;
(h) send you our email newsletter/blog, if you have requested it (you can inform us at any time if you no longer require the newsletter/blog);
(i) send you marketing communications relating to Swim Smooth products and services by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(j) provide third parties with anonymous statistical information about our users (but those third parties will not be able to identify any individual user from that information);
(k) deal with enquiries and complaints made by or about you relating to our website;
(l) keep our website secure and prevent fraud, and
(m) verify compliance with the terms and conditions governing the use of our website.

2.3 We will not, without your express consent, supply your personal information to any third party.

2.4 All our website financial transactions are handled through our payment services provider, Paypal and Stripe Payments. Their privacy policies are available on their websites
We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

3. Disclosing personal information
3.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
3.2 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to a third party, you have given us express to share with. For instance another on-line coaching platform or coaching provider.
(e) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(f) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
3.3 Except as provided in this policy, we will not provide your personal information to third parties.

4. International data transfers
4.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate provided they offer the same data protection as the European Union.
4.2 You expressly agree to the transfers of personal information described in this Section 5.

5. Retaining personal information
5.1 Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
5.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
5.4 In the event of unsubscribing from the website, user account data, training records and fitness data is retained in case the user wishes to resubscribe and regain access to it.

6. Security of personal information
6.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
6.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
6.3 All the pages of our website are protected by TLS encryption technology.
6.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
6.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

7. Amendments
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

8. Your rights
8.1 When we receive any information instruction or request contained in section 9 we will:
a) review the reasonableness of the request;
b) we will require the supply of appropriate evidence of your identity, the nature of which will be assessed on an individual basis;
c) respond within one calendar month.
8.2 You may instruct us to:
a) provide you with any personal information we hold about you;
b) correct any inaccurate personal data we hold about you;
c) erase all personal information we hold about you;
d) restrict our usage of personal information we hold about you;
e) make your personal information portable in a machine-readable format;
8.3 Erasure of user data (9.2c) and in some cases restriction of usage (9.2d) may require us to remove products and services we offer to you.
8.4 We may withhold personal information that you request to the extent permitted by law.

19. Third party websites
9.1 Our website includes hyperlinks to, and details of, third party websites.
9.2 We have no control over and are not responsible for, the privacy policies and practices of third parties.

10. Updating information
10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

Cookies

If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

1 We use Google Analytics to analyse the use of our website.
2 Our analytics service provider generates statistical and other information about website use by means of cookies.
3 The analytics cookies used on our website have the following names: _utma, _utmb, _utmc and _utmz.
4 The information generated relating to our website is used to create reports about the use of our website.
5 Our analytics service provider’s privacy policy is available at http://www.google.com/policies/privacy/.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.